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What’s an example of how insurance companies “trick” victims after Vancouver truck crashes?


We've been chatting about how insurance companies often take advantage of Vancouver truck accident victims by forcing them to play "mind games" and by using computer systems, like Colossus, to reduce claims payouts.


Those allegations may seem dubious. At McComb Witten, we represent accident victims, so you might suspect that we have motivation to “play up” the evils of unchecked insurance companies.


That’s understandable. You need and deserve proof.


Here's something to chew on. Consider this scenario:


You’re in an accident with a commercial truck. After the crash, a representative of the truck driver’s insurance company, known as the adjuster, might pay you a visit or get you on the phone. The adjuster ostensibly wants to get an objective bead on the crash to make sure that justice is done and payouts are fair.


The adjuster’s primary purpose is to minimize the insurance company’s liability. To get your claim “off the company’s plate” as quickly as possible, with as little hassle as possible.


To that end, the adjuster may throw lowball offers at you, threaten you, tell you that your claim is too small to bother a lawyer with, and so forth. Adjusters are often attractive, personable, and warm. They may give the impression that they really do care about your circumstances. Truth is, some of them do! But you need to understand that they're working for a company that cares about the bottom line above all else.


As Ronald Reagan famously said of the Soviet Union’s overtures during the Cold War: “Trust, but verify.” And when you try to verify, you may be disappointed.


For instance, an insurance adjuster may casually ask how you’re feeling. Perhaps, after your truck crash, you felt like an 11 on the pain scale of 1 to 10. But now you're feeling slightly better—maybe a 7 on same pain scale. So you respond that you’re feeling better. In context, that statement obviously means, “My pain is less excruciating than it was.”


But the insurance adjuster might note your verbatim comment—that you’re feeling better. And then the company may throw your words back at you, months later, when you file a claim. "Oh, four days after the crash, she told our adjuster that she felt ‘better.’ So her medical claims must be trumped up or even fake."


Do you see what can happen, if you are not exquisitely careful?


The team here at McComb Witten can protect you against these and other scary insurance company tactics and strategies. Give our Vancouver truck lawyers a call now for a free, no pressure evaluation.


Jeffrey S. Witten, B.A., LL.B.
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Personal Injury Lawyer at McComb Witten Marcoux