Q: What does an ICBC adjuster do?
An ICBC adjuster works for ICBC. One of ICBC's goals is to pay out as little money in claims as possible. This means that in every case, including yours, the adjuster is looking for ways to save ICBC money.
The adjuster's job is to win your confidence, gather information with an eye to minimizing your claim and pay you as little as possible for your injuries. While doing all of this the adjuster may suggest to you that they are "your" adjuster and he or she wants to be fair.