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McComb Witten Marcoux

The Do's and Don'ts of Talking with Your ICBC Adjuster

Jeffrey S. Witten, B.A., LL.B.
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Personal Injury Lawyer at McComb Witten Marcoux

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So you think the ICBC adjuster who's handling your claim is "trying to help you".

While I might disagree. Its a free country. Think what you want.

 However, if you're going to speak with an ICBC adjuster, BEWARE of some crucial DO's and DONT's.

Here goes.


-   Write down the full name, address and telephone number of the adjuster you're speaking to;

-   If you're discussing your injuries be as detailed as possible in describing your difficulties;

-  Tell the truth. Lying or exaggerating can cause serious damage to your claim;

-  Understand that it's ok to say, " I don't know" or "I don't understand";

-  Treat the adjuster with respect;

-   Answer questions with a YES or NO if appropriate.


Do not let down your guard if the adjuster engages you in small talk;

-  Do not speak in absolutes such as "can't", "haven't", "didn't", "couldn't". These type of terms are often used inappropriately;

-  Do not guess or speculate i.e. don't give exact answers when it comes to questions of distance, time, speed etc.

 - Do not get into an argument or get angry with the adjuster. Be firm but polite;

-  Make sure you fully answer the questions you're asked. But don't try and "tell your entire story";

-  Do not allow the adjuster to assume facts that aren't true. And always clarify or correct any statements which are untrue;

-  Do not answer compound questions. Ensure that these are broken up into individual questions.

Any discussions you have with your ICBC adjuster, whether over the phone or in person, may have a serious impact on the success of your claim.

So while your adjuster may appear "friendly" and seem to "have your best interests at heart" what you say could come back to haunt you.

Please, for your own sake and the sake of your family, BE CAREFUL.

And if you want to talk further about handling communications with your ICBC adjuster, just reach out to me.

You can call me at 604-255-9018 or e-mail me at   [email protected]

Jeff Witten

Category: Car Accidents


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